It’s an interesting downstream outcome, this ‘not willing to train’ thing. I’ve definitely noticed it further up the line - when I used to look for jobs in corporations it seemed like at some point you’d just have to show you could do some of the role and had a good capacity to learn the rest. Then after a while it seemed like it became “looking for someone who did this exact job with these exact type of customers just at another company”. There was little room for growth, and how boring.
I feel like ‘back in the day’ when loyalty was a mutual thing, companies could invest in people and people would stay with the companies, and trusted that they would be looked after and have a job till retirement. Then in various financial crises companies started being more “you’re just a resource, we can bin you if it’s not working for us” and there were a lot of people feeling betrayed and hung out to dry. And then a new generation grew up in that environment and were like “you’re just a paycheck, if this isn’t working for me I’m out” and the companies were all “wah wah this generation has no work ethic”.
And now their next step is not training anyone, just trying to poach the trained people? Interesting. Employees have the next move, I wonder what it will be.