I went round in circles a few times and now it has synced up to the Services Vic app.
But I found an old phone in the cupboard and have trying to revive it so DS can use it to voice call his friends. But of course I can’t remember the password. Or the google account I last had it synced to. Even did a factory reset and it still requires a sign-in. Went around and around with password retrievals and google one-time codes and ended up with “unknown error, please try again in 24 hours.” This is not living.